Creating the Extraordinary Student Experience

Student Life FAQs: Coronavirus (COVID-19)

Updated on 3/27/2020

The Ohio State University is doing everything possible to keep our Buckeye community safe during the COVID-19 pandemic. Below are answers to the questions we are receiving from our community. This situation is evolving rapidly. We will provide updates as more information is available.

Refunds

How are refunds being calculated? 
The amount of the housing and dining refund was calculated based on days remaining in the semester, your meal plan usage and status of both payments and credits in your account. 

How will I receive my refund? 
The university will start issuing refunds on April 3. 

The refund amount will be reflected on your statement of account. Refunds will be issued via direct deposit or check. Students are encouraged to set up direct deposit in My Buckeye Link. If direct deposit is set up by April 2, an electronic funds distribution will be made. All other refunds will be mailed to the student's permanent address on file.  

To update your mailing address please visit My Buckeye Link. Absent a valid mailing address, the refund will stay in the student’s account until direct deposit is set up, or it will be applied to later charges.  

How soon will I receive my refund? 
If you are signed up for direct deposit, your refund will be credited to your bank account within one to three business days after it has appeared on your statement of account (April 3). 

What about the refund of the space reservation fee (SRF)? 
Refunds of the SRF will also be processed for eligible students. These students graduated from high school before 2019 and are not returning to the residence halls in the fall. 

Will my Buck ID cash/Dining Dollars be refunded? 
BuckID funds and Dining Dollars will be rolled over as detailed on the University Dining Plans page. Graduating Seniors (only) should contact dining@osu.edu to process their refunds. 

I currently have an off-campus meal plan. Will I also receive a refund? 
Yes, you will be refunded based on remaining usage. 

I checked out of my residence hall and I did not receive a refund. What should I do? 
Please contact housing at housing@osu.edu

How will this refund affect my tuition option payment plan (TOPP)? 
The refund will reduce the amount due for any amount outstanding. Any excess credits will be refunded. 

Housing

I forgot to turn my room key in. What do I do?
If you did not turn in your room key before leaving campus, you can send the key via registered mail or other shipping companies like FedEx or UPS. Please include a note with your name, student ID#, building and room number. Because normal envelopes tear in transit, keys should be wrapped in 1-2 sheets of paper before being placed in the envelope. Send to:

Student Life - Risk & Emergency Management
1800 Cannon Drive
Lincoln Tower Suite 640
Columbus, OH 43210

Employment

Are student employees expected to work as in-person classes have been suspended for the remainder of spring semester 2020?
Work Study/Student employees whose living arrangements have been impacted by the university closure of residence halls will be granted flexibility in their employment status. Telework can be explored and approved, wherever feasible. Students who live off campus should be consulted on availability as some may wish to still relocate to permanent residences.

For more questions related to employment, please visit the Office of Human Resources website.

Buildings and Operations

What Student Life buildings are closed?
The university is closing the following facilities through at least Tuesday, March 31:

  • All recreational sports indoor facilities 
  • The Ohio Union 
  • The Younkin Success Center 
  • University bookstores (Gateway, Ohio Union and Tuttle)

What dining locations are open?
In response to significantly reduced traffic on campus and the Governor’s order to limit food service to pick-up or delivery, Student Life’s Dining Services team will be providing limited offerings. 12th Avenue Bread Company, Connecting Grounds and C-Store at Scott and Morrill C-Store will be open with limited operations through March 29, 2020. You can visit the University Dining Services website for updates on dining locations and hours.

Are recreational sports facilities open? 
In compliance with the recent order from Governor DeWine and Public Health Director Dr. Amy Acton, Student Life’s Recreational Sports facilities are closed. We are looking into ways to inspire activity that supports your holistic wellbeing. Please watch Rec Sports social media accounts and website for virtual support coming soon.

What are the Student Health Center hours of operation? 
SHS hours of operation are Monday – Friday between 8 a.m. - 5 p.m. If you are experiencing Coronavirus symptoms (new cough, fever and have traveled internationally, New York, Washington (state), California or have been on a cruise within the last 14 days or have been in close contact with someone who has been diagnosed with the coronavirus infection) call the main SLSHS phone line, 614-292-4321.

If I go to the Student Health Center for care, will I be charged? 
As with other health care providers, the Student Health Center contracts with a variety of plans.

Will health benefits be extended for students graduating in May?
Students who currently have the SP/SU semester Ohio State Student Health Insurance Benefits Plan are covered until the policy year ends on August 17, 2020. This includes graduating students as well. Students who have other medical insurance should ask their current insurance company how long they are covered. 

Student Support

I'm struggling with mental health. Where can I go to get help?
Student Life's Counseling and Consultation Service (CCS) will be providing their offerings, including sessions and Drop-In Workshops, virtually. For more information or to schedule an appointment, visit the CCS website.

If you are in distress, please know we are here to help. Students may contact CCS at any time by calling 614-292-5766. If calling after hours, press 2 to be connected to a counselor.

I'm dealing with financial issues, where can I get help?
The Student Advocacy Center staff members are continuing to serve students during normal business hours and are accepting online appointments. 

The Student Emergency Fund is available to students who may otherwise be at risk of dropping out of college due to an unexpected financial emergency. If you, or a student you know, are experiencing an unplanned expense, the Student Emergency Fund may be an option. Their office is accepting applications and may be able to award up to $1,000 to eligible students. Learn more and apply.

Will the Student Wellness Center be open? 
With the closure of the RPAC, the Student Wellness Center will be providing virtual support but not taking in-person appointments to practice safe social distancing. For more information, please reach out to wellness@osu.edu or visit the Student Wellness Center website.

Where can I get help with transitioning to online learning?
The Office of Distance Education and eLearning has compiled tools and tips for students as they transition to learning online for the rest of spring semester. The Keep Learning site provides students with details and instructions on the educational tools that will be used in their courses and shares tips and resources about how to be successful while learning remotely. For more information, visit the Keep Learning website.

What career services are available during this time?
While the Younkin Success Center is closed, you can schedule a phone or Carmen Zoom appointment with Student Life Career Counseling and Support Services (CCSS) by calling (614) 688-3898 or email questions to sl-ccss@osu.edu.

Digital career resources such as Handshake, Buckeye OnPACE, and others are available 24/7 to all currently-enrolled students. Please email careerquestions@osu.edu with any questions regarding these online resources. Your college’s career services office may also have additional career preparation resources and information.

Where can I get assistance with legal issues? 
Eligible Columbus campus students who need legal assistance should schedule an appointment with Student Legal Services. Legal issues covered include off-campus housing, debt and credit, employment, criminal misdemeanors and traffic offenses and more. For questions about eligibility or coverage, please email studentlegal@osu.edu. Regional campus students can review SLS’s Regional Campus Referrals.

For a updated list of student support services, please visit the We Are Here For You webpage.

General

Will commencement be taking place?
On March 17, President Drake announced that the university will be postponing spring commencement following the Centers for Disease Control and Prevention's recommendation that no large events be scheduled over the next eight weeks. Please watch the commencement website for updates.

Are events and activities canceled during this time frame?
Non-essential events have been cancelled. No new, non-essential events will be scheduled on campus until at least April 20.

I want to hold a meeting or virtual event with my student organization. What tool should I use?
Ohio State recommends using Carmen Zoom. It is licensed for all staff, faculty and students. You can visit the Zoom website for more information.

How do I report a bias-related incident related to the virus?
If you believe you have experienced bias, in violation of the University's Equal Employment and Educational Opportunity policy or have been the target of activity that constitutes a violation of the Code of Student Conduct, please visit the BART website.

Can I get a refund for my parking pass?
Annual permits can be returned to CampusParc for a refund. You are not required to visit to the Customer Care Center to cancel annual permits during this time. To return an annual permit remotely, please contact Customer Care at osuinfo@campusparc.com and include the current mailing address where you would like a refund check mailed. Because of the high volume of refund requests they are expecting, please anticipate a delay in receiving your refund.

What is the status on university-sponsored travel?
Travel is suspended indefinitely with all existing travel cancelled through June 30, 2020.

For the most up-to-date information, please visit the university's coronvirus website.